Terms & Conditions

Terms & Conditions

Shipping & Returns

Shipping

We strive to bring our customers the fairest possible prices on gourmet food, and housewares products. In order to maintain our great pricing structure we are unable to offer free shipping at this time.

Gift Cards are free shipping.

For all orders we ship within 2 business days of order receipt. For in store pickup, your order will be ready to pick up within 2 business days of order placement. For all online orders in the Lower Mainland we ship via Spots Hub (1-3days) and for all other areas we ship via FedEx Ground (1-7 days). In the event you require expedited shipping, please specify and we can express your item(s) for an additional cost. At this time we ship to Canada only.

Return Policy

Receipt is required for all refunds and exchanges. There are no refunds or exchanges on any food items. All sale items and books are final sale. Full returns/exchanges will be honored if the product is unopened, unused, and in its original packaging. Refunds and exchanges must be within 30 days of purchase. If the item is over 30 days a store credit will be issued. No exchanges will be issued or accepted over 60 days of purchase. Gift Cards are not redeemable for cash, lost or stolen gift cards cannot be re-issued. There are no refunds/exchanges on Gift Baskets or Gift Basket items.

If there has been an error with your order please email us at edenwest@telus.net within 24 hours.

 For items received from an online order that have arrived broken, please send photo documentation of the damages to edenwest@telus.net. Ensure to include your proof of purchase and return form. We will happily replace your item free of charge once we receive these items. Please package all items to be returned as you receive it to ensure they do not arrive broken. We advise all customers to take insurance on the item being sent back to ensure it is covered in the event it arrives broken.